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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Eric Quinones

August 19, 2025

5  out of  5
rating by Eric Quinones
"Good Service, Robert was able to hop on a phone call with me and help get an insurance plan started up. Very easy to work with, go check-’em out."
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Yaremys Perez

August 16, 2025

5  out of  5
rating by Yaremys Perez
"Buena experiencia, es muy amable el señor Roberto"
We responded:
"Sra. Perez, Muchas gracias por su comentario. El Sr. Treviño y los miembros de esta oficina estarán aquí para atenderla cuando lo necesite. Esperamos continuar nuestra relación con usted en los años venideros."
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Michael Casillas

August 15, 2025

5  out of  5
rating by Michael Casillas
"Mr Robert Trevino is a very professional agent he’s a Pleasure to communicate with and I Cochin an asset to State Farm"
We responded:
"Hi Michael, we appreciate your commendation of Mr. Robert Trevino’s professionalism. Mr. Trevino is indeed a valued member of the State Farm team, and your recognition of his efforts is greatly appreciated. Thank you for taking the time to share your positive experience."
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Elizabeth Nunez

August 13, 2025

5  out of  5
rating by Elizabeth Nunez
"Siempre buscan lo mejor para sus clientes y muy amables todos los de la oficina."
We responded:
"Hi Elizabeth. That's wonderful to hear that our team is looking out for you in all your insurance needs. Thank you for the 5 star review."
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Serafin Caracheo

August 7, 2025

5  out of  5
rating by Serafin Caracheo
"Good service"
We responded:
"Thank you for your fantastic 5-star review! We are delighted to hear that you had a positive experience with our office. If there's anything else we can assist you with, please don't hesitate to reach out. "
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Daniella Sanchez

August 5, 2025

5  out of  5
rating by Daniella Sanchez
"good service 10/10"
We responded:
"Thank you Daniella for your fantastic rating. We are excited you had a 10/10 experience and look forward to helping you with any other needs."
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Danny

August 5, 2025

5  out of  5
rating by Danny
"I recently had the pleasure of working with Robert Traviño at State Farm to get a new insurance policy, and the experience was excellent from start to finish. Robert was knowledgeable, patient, and made the entire process smooth and stress-free. He took the time to explain my options and helped me find the right coverage that fit my needs. It was truly a pleasure getting help from him. I highly recommend reaching out to Robert if you’re looking for great service and reliable insurance!"
We responded:
"Hi Danny, thank you for sharing your positive experience with Robert. We are glad he was able to provide knowledgeable, patient, and attentive service. It's great to hear the process was stress-free for you. If you need anything else, feel free to reach out!"
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Conns34

July 25, 2025

5  out of  5
rating by Conns34
"I can't say enough great things about Bill and his team! From the moment I reached out, Bill was incredibly helpful, knowledgeable, and responsive. He took the time to explain all my options clearly and made sure I understood every detail of my coverage. His guidance gave me real peace of mind, and I never felt rushed or pressured, just genuinely supported. If you're looking for someone who truly cares and goes above and beyond, Bill is your guy. Highly recommend!"
We responded:
"Thank you so much for your kind words! It was a pleasure working with you, and I’m glad I could help you feel supported throughout the process. Your trust means a lot to me and the team. Please don’t hesitate to reach out if you ever need anything else — we’re always here for you!"
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Mitchell Stanford

July 24, 2025

5  out of  5
rating by Mitchell Stanford
"I just signed up with State Farm a month ago and Bill’s team has been extremely helpful and easy to work with! Shout out to Megan and Nicole for helping to answer all of my questions and providing insight on how to secure discounts and the best deals out there. I highly recommend!"
We responded:
"Hi Mitchell. Thank you for sharing your positive experience! We're happy to hear that Megan and Nicole provided you with helpful guidance and support. We appreciate your recommendation and look forward to continuing to serve you! If you have any more questions or need assistance, please don’t hesitate to reach out."
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Trymiah Carter

July 24, 2025

5  out of  5
rating by Trymiah Carter
"Excellent customer service!!! They go above and beyond to help you!!"
We responded:
"Hi Trymiah. Thank you so much for your kind words! We're thrilled to hear that you had a great experience. Going above and beyond for our customers is our top priority, and your feedback means a lot to us! If you ever need anything else, we're here to help."
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Emilio Cazares

June 27, 2025

5  out of  5
rating by Emilio Cazares
"Great customer service, they really help you out!"
We responded:
"Thank you, Emilio. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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bill barclay

May 26, 2025

5  out of  5
rating by bill barclay
"Bill Hicks and his staff are always pleasant and super friendly! They have been taking care of me and my familys insurance needs for over 20 years!"
We responded:
"Hi Bill, We're thrilled to hear that you and your family have had such a positive experience with us over the years. If there's anything else we can assist you with, please don't hesitate to reach out!"
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Pedro mendez

May 23, 2025

5  out of  5
rating by Pedro mendez
"Awesomeee!!!"
We responded:
"Hi Pedro! Thank you for the 5 - star review! We appreciate your feedback."
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Luis Villalpando

May 22, 2025

5  out of  5
rating by Luis Villalpando
"Excellent customer service."
We responded:
"Hi Luis, thank you so much for your feedback! I'm glad to hear that you had a great experience! Our team works hard to ensure our customers are satisfied. We look forward to serving you again! "
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Jon Armstrong

May 15, 2025

5  out of  5
rating by Jon Armstrong
"Friendly, and easy process, and Nicole was wonderful to work with."
We responded:
"Hi, Jon! Thank you so much for your kind words. Nicole is indeed a wonderful member of our team. If you need any further assistance or have any questions, don’t hesitate to reach out. We look forward to serving you again!"
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Christopher Hawkins

May 14, 2025

5  out of  5
rating by Christopher Hawkins
"I love State Farm. Have been with them 25 plus years. Bill hicks and his team are just AWESOME ! They are always available to answer questions and concerns , and always put my mind at ease. Today I called to reduce to liability for financial reasons and Jay did an awesome job at helping me keep full coverage at a cheaper rate. 🙂 THANKS JAY!!"
We responded:
"Hi Christopher, thank you so much for your kind words. We're thrilled to hear that you've had such a positive experience with Jay! We appreciate your loyalty over the past 25 years and are always here to assist you with any questions or concerns. Thank you for being a valued customer!"
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Erika Hernandez Marcia

May 12, 2025

5  out of  5
rating by Erika Hernandez Marcia
"Very profesional and very helpful"
We responded:
"Hi Erika! Thank you for the 5 - star review! We appreciate your feedback. "
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D Williams

May 10, 2025

5  out of  5
rating by D Williams
"Nicole was very friendly and helpful. She got me great coverage that was right for my budget."
We responded:
"Hi Detrick! Thank you so much for your kind words. We're thrilled to hear that Nicole was able to assist you. If you have any further questions or need assistance in the future, don’t hesitate to reach out. We appreciate your feedback! "
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Kevin Michael Martin

May 8, 2025

5  out of  5
rating by Kevin Michael Martin
"A great branch with a strong human aspect. Love the communication they provide."
We responded:
"Hi, Kevin! Thank you so much for your wonderful feedback! Our team is dedicated to ensuring our clients feel supported and valued, and it’s great to know that we’re making a positive impact. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to continuing to serve you!"
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Dorothy Howard

May 8, 2025

5  out of  5
rating by Dorothy Howard
"Wonderful service! I was not taken care of by my previous insurance and left in a pickle. However this office got me educated and covered within 24 hours of leaving my other insurance provider. Fheh have also been very helpful very step of getting setup and started. I would 100% recommend. They are also 1/4 of the cost of my previous provider so that was a major relief for me as well."
We responded:
"Hi, Dorothy! Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our team. Your recommendation means the world to us! If you need anything else or have any questions in the future, please don’t hesitate to reach out. Thank you for choosing us!"
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Tina Allaire

May 7, 2025

5  out of  5
rating by Tina Allaire
"I love my State Farm agents. Ive been with Bill Hicks all my life and they have always been very good to me. I recently was in a time crunch for some document that had to go through underwriting and i hadn’t received them but all i had to do was call Nicole Mejia and she got it for me in time for my court date. They are a wonderful team. I want to thank Robert for getting to process started for me and Nicole for her jumping in to save the day. I am so grateful to have these people on my side. Thank all, Tina Allaire"
We responded:
"Hey Tina, it's nice to hear from you and thank you so much for the review. We're always here to help and look forward to helping in the future. "
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Janee W

May 5, 2025

5  out of  5
rating by Janee W
"Nicole has been very helpful and easy to work with not pushy at all."
We responded:
"Thank you for your feedback, Janee! I’m glad to hear that Nicole has been so helpful and easy to work with. It’s great to know that she provides support without being pushy, as that makes for a more enjoyable experience. Please let us know if we can help with anything else."
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Naethan Bonilla-Santiago

April 30, 2025

5  out of  5
rating by Naethan Bonilla-Santiago
"Great experience !! Easy and fast !!"
We responded:
"Hi Naethan. Thank you for your feedback! It’s our pleasure and if there is anything else we can do to help please let us know!"
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Amber Williams

April 28, 2025

5  out of  5
rating by Amber Williams
"Nicole was very nice and made it easy for me to switch over to state farm i appreciate all the help she offered"
We responded:
"Hi Amber, thank you for sharing your experience! I'm glad to hear that Nicole provided you with excellent support during your switch to State Farm. It's always great to have someone who makes the process smooth and easy. If you have any more questions or need further assistance, feel free to ask!"
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Maria A Mendez

April 11, 2025

5  out of  5
rating by Maria A Mendez
"What wonderful experience!! So easy to switch over!! Megan was great and explained everything to me! I appreciate all you did!! Thank you so much!!! Maria."
We responded:
"Hi Maria, Thank you so much for your kind words! I’m thrilled to hear that your experience was wonderful and that Megan was able to assist you so effectively. We appreciate your feedback and are always here to help. If you have any more questions or need further assistance, feel free to reach out."